Privacy Policy for ClassMate
Effective Date: September 11, 2024
Last Updated: October 24, 2025
1. Introduction
Welcome to ClassMate. At ClassMate (“we”, “us”, “our”), we respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our website www.classmate.qa (“Site”) and our mobile application (the “App”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Scope
This Privacy Policy applies to information we collect:
On the Site;
In the App;
In e-mail, text and other electronic messages between you and the Site or the App;
Through mobile and desktop applications you download from the Site, if any, which provide dedicated non-browser based interaction between you and ClassMate;
When you interact with our advertising and applications on third-party websites and services, if applicable.
3. Information We Collect
We collect several types of information from and about users of our Site and App, including:
a) Personal Information You Provide to Us:
This may include, but is not limited to: your name, e-mail address, phone number, date of birth, school/organization, user name, password, profile picture, and any other identifier by which you may be contacted online or offline.
b) Usage and Technical Information Collected Automatically:
When you access or use the Site or App, we automatically collect certain technical data, including your IP address, browser type, operating system, mobile device identifier, the pages you visit, the time you visited, time spent on those pages, referring URL, and other usage details (“Usage Data”). See also automatic collection of device information, log data and cookies.
c) Data from Third-Party Sources:
If you link or integrate the App/Site with third-party services (e.g., social media login, analytics tools), we may receive information about you from those services.
4. How We Use Your Information
We use information that we collect about you or that you provide to us, including for the following purposes:
To provide, operate, maintain and improve the Site and App;
To register you as a user and verify your identity;
To facilitate your use of features in the App (for example login, profile, content access);
To send you administrative information (such as updates, security alerts) and/or marketing communications (where you have consented);
To process and deliver contest entries and rewards;
To monitor and analyse usage and trends, and to improve your experience;
To detect, investigate and prevent fraudulent or illegal activity and protect the rights and property of ClassMate and others;
To comply with our legal obligations and enforce our agreements.
5. Sharing Your Information
We do not sell your personal data. We may disclose your information as follows:
To our service providers, contractors or agents who perform services on our behalf (e.g., hosting, analytics, payment processing) under confidentiality agreements;
To comply with legal obligations, government requests or to enforce our rights;
In the event of a merger, acquisition, reorganisation or sale of assets, your information may be transferred as part of that transaction;
With your consent or at your direction.
6. Data Retention
We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy or as required by law. When we no longer need to retain your data, we will securely delete or anonymise it.
7. Security of Your Information
We use reasonable administrative, technical and physical safeguards to protect your personal information. However, no system is completely secure and we cannot guarantee absolute security of your data.
8. Your Rights and Choices
Depending on your jurisdiction and local law, you may have rights regarding your personal data, including:
The right to access, correct or update your personal data;
The right to request deletion or restriction of processing of your personal data;
The right to object to processing in certain circumstances;
The right to withdraw consent (where processing is based on consent);
The right to lodge a complaint with a supervisory authority.
If you wish to exercise any of these rights, please contact us via the details below.
9. Children’s Privacy
Our service is not directed to children under the age of 12. We do not knowingly collect personal information from children under 12. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.
10. International Transfers
If you are located outside Qatar and use our service, please be aware that your information may be transferred to, stored, and processed in Qatar or other jurisdictions where our servers or service providers are located.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on the Site and/or within the App and update the “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
ClassMate App
Email: info@classmate.qa
Address: Marina 50 Tower, Lusail, Qatar
Phone: +974 3340 4603
